At Kenakata.com.bd, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes issues may arise. This Returns & Refund Policy outlines the terms and conditions for returns and refunds of digital products purchased from our website. Please read this policy carefully before making a purchase.
1. Digital Products Overview
Since we sell digital products (e.g., software, e-books, online courses, templates, graphics), these items are intangible and delivered electronically. As such, they are non-returnable and non-refundable under normal circumstances. This is in line with standard industry practices for digital goods.
2. Eligibility for Refunds
Refunds may be considered in the following exceptional cases:
- Non-Delivery: If you do not receive the product due to a technical issue on our end.
- Defective Product: If the product is significantly different from its description or is defective.
- Duplicate Purchase: If you accidentally purchase the same product more than once.
- Unauthorized Purchase: If the purchase was made without your consent (e.g., fraud or unauthorized use of your payment method).
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at contact@kenakata.com.bd within 7 days of your purchase. Include your order number, product details, and a clear explanation of the issue.
- Provide Evidence: If applicable, provide evidence to support your claim (e.g., screenshots, error messages, or other relevant information).
- Review Process: Our team will review your request and respond within 3-5 business days. If your refund is approved, we will process it promptly.
4. Refund Processing
- Approved Refunds: Refunds will be issued to the original payment method used during the purchase. Processing times may vary depending on your payment provider.
- Partial Refunds: In some cases, a partial refund may be issued if only a portion of the product is defective or unusable.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: If you simply change your mind or no longer need the product.
- Incorrect Purchase: If you accidentally purchased the wrong product (please double-check before completing your order).
- Downloaded or Accessed Products: If the product has been downloaded, accessed, or used after purchase.
- Expired Refund Period: If the refund request is made after 7 days from the date of purchase.
6. Technical Support
If you encounter any issues with your purchased product, please contact our support team at contact@kenakata.com.bd. We are here to help resolve any technical problems and ensure you can use your product as intended.
7. Changes to This Policy
We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page, and the effective date will be revised accordingly.
8. Contact Us
If you have any questions or concerns about our Returns & Refund Policy, please reach out to us:
Email: contact@kenakata.com.bd
Address: [Corporate Office: House# 23, Road# 21, Nikunja-02, Khilkhet, Dhaka, 1229, Bangladesh]
Thank you for shopping at Kenakata.com.bd. We value your trust and are committed to providing you with a seamless and satisfactory shopping experience.